Kolkata: Rupak Barua, adviser (strategy & planning), Manipal Hospitals, said complaints were being addressed in a week. “Aggrieved patients are being informed about what steps we have taken. In some cases, we have spoken to doctors and asked them to ensure they reach on time,” Barua said.
Desun Hospital distributes post-consultation feedback forms to patients and kin. “Our departmental coordinators ensure that queries are resolved immediately,” said Shaoli Dutta, director.
RTIICS also has a mechanism to collect feedback from OPD and inpatients. “Our feedback is completely digital and designed to reach patients directly,” said R Venkatesh, COO, Narayana Hospitals.
Charnock Hospital has introduced a structured feedback based on patients’ experiences. Medica has a “chief patient experience officer” responsible for collecting feedback and implementing suggestions from patients and kin, said joint MD Ayanabh Deb Gupta.
We also published the following articles recently
Desun Hospital distributes post-consultation feedback forms to patients and kin. “Our departmental coordinators ensure that queries are resolved immediately,” said Shaoli Dutta, director.
RTIICS also has a mechanism to collect feedback from OPD and inpatients. “Our feedback is completely digital and designed to reach patients directly,” said R Venkatesh, COO, Narayana Hospitals.
Charnock Hospital has introduced a structured feedback based on patients’ experiences. Medica has a “chief patient experience officer” responsible for collecting feedback and implementing suggestions from patients and kin, said joint MD Ayanabh Deb Gupta.
We also published the following articles recently
Kolkata pvt hosps invite feedback from patients to plug service gaps
Private hospitals in Kolkata are implementing a feedback system to improve their services. Patients are being asked to share their experience and assess the performance of doctors and staff. The most common complaints so far include delayed arrival by doctors and doctors not listening properly to complaints.
Private hospitals in Kolkata are implementing a feedback system to improve their services. Patients are being asked to share their experience and assess the performance of doctors and staff. The most common complaints so far include delayed arrival by doctors and doctors not listening properly to complaints.
Doctor assaulted by attendants of patient in Delhi’s Rajiv Gandhi hospital
Attendants at Rajiv Gandhi Super Speciality Hospital attacked a junior resident doctor due to delay in admission of a patient. The patient, a 57-year-old woman, was eventually admitted and is being treated at the hospital. The doctor has filed a complaint, but the police have not received it yet.
Attendants at Rajiv Gandhi Super Speciality Hospital attacked a junior resident doctor due to delay in admission of a patient. The patient, a 57-year-old woman, was eventually admitted and is being treated at the hospital. The doctor has filed a complaint, but the police have not received it yet.
DMs to again visit one village each, take feedback on work
District magistrates in Delhi will visit villages to gather feedback on development works under the Delhi Development Authority’s Dilli Gramodaya Abhiyan. The initiative aims to engage with villagers through dialogue for participatory governance. The previous visit proved successful, leading to the formulation of specific programs.
District magistrates in Delhi will visit villages to gather feedback on development works under the Delhi Development Authority’s Dilli Gramodaya Abhiyan. The initiative aims to engage with villagers through dialogue for participatory governance. The previous visit proved successful, leading to the formulation of specific programs.