Bengaluru: After a FASTag purchased through Paytm malfunctioned, a Bengaluru resident had to pay penalties at toll plazas despite having maintained sufficient balance. The man approached a city consumer court, which recently ordered Paytm and its operator to refund with interest the Rs 1,645 the man had paid as penalties at toll plazas, aside from paying a compensation of Rs 10,000.
On Dec 23, 2019, Basavanagudi resident Harishesh purchased three FASTags from Paytm for his family’s cars and began using them. While the tags on the vehicles functioned properly till Feb 2022, one started developing problems on Feb 13 that year. During drives, it began showing nil balance and the Bengalurean was penalised by being made to pay double toll on highways even though he had maintained sufficient balance in the account.
He soon lodged a complaint with the Paytm helpline but received no assistance. As more money started getting deducted at toll plazas, Harishesh sent Paytm a legal notice on March 24, 2022. In Nov 2022, he approached the Bengaluru Urban first additional district consumer disputes redressal commission in Shantinagar with a complaint against Paytm.com and its operator One97 Communications Ltd for service deficiency. He demanded refund of the money he had lost and suitable compensation for the trouble.
While the man was represented by his lawyer, Paytm’s counsel slammed the complaint as baseless and frivolous. Paytm further said it was only a service provider acting as an intermediary and hadn’t blocked his account, and therefore the FASTag would be functioning well and the allegations were spurious.
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On Dec 23, 2019, Basavanagudi resident Harishesh purchased three FASTags from Paytm for his family’s cars and began using them. While the tags on the vehicles functioned properly till Feb 2022, one started developing problems on Feb 13 that year. During drives, it began showing nil balance and the Bengalurean was penalised by being made to pay double toll on highways even though he had maintained sufficient balance in the account.
He soon lodged a complaint with the Paytm helpline but received no assistance. As more money started getting deducted at toll plazas, Harishesh sent Paytm a legal notice on March 24, 2022. In Nov 2022, he approached the Bengaluru Urban first additional district consumer disputes redressal commission in Shantinagar with a complaint against Paytm.com and its operator One97 Communications Ltd for service deficiency. He demanded refund of the money he had lost and suitable compensation for the trouble.
While the man was represented by his lawyer, Paytm’s counsel slammed the complaint as baseless and frivolous. Paytm further said it was only a service provider acting as an intermediary and hadn’t blocked his account, and therefore the FASTag would be functioning well and the allegations were spurious.
We also published the following articles recently
RBI ban on Paytm Payments Bank: How FASTags issued by the bank will be affected
RBI bars Paytm Payments Bank from accepting deposits or top-ups in any customer account, including FASTags, after February 29, 2024. Paytm assures FASTag users that existing balances can still be utilized without interruption. Paytm actively collaborates with other banks to ensure a seamless experience for FASTag users.
RBI bars Paytm Payments Bank from accepting deposits or top-ups in any customer account, including FASTags, after February 29, 2024. Paytm assures FASTag users that existing balances can still be utilized without interruption. Paytm actively collaborates with other banks to ensure a seamless experience for FASTag users.